Expertise
Since 1995, ECG Global Services has been designing and building the world’s best networks. We have the breadth and depth of experience and knowledge to design networks that employ the lastest technology. Once your network has been implemented, or for existing networks, we have the staff and expertise to keep your network running smoothly. We understand that an unreliable network is a worthless network, and we have highly tested best practices to ensure the continued operation of your network. We are also experts at network analysis and review – ECG Global Services can quickly digest the finer points of your pre-existing network, and then help you find and fix weaknesses or fine-tune the performance of your system.
ECG Global Services capabilities
On-Site Operations - We can staff and run your IT department for you. ECG Global Services has years of experience in network operations, management, and optimization, and we know how to keep your network running fast, smooth, and secure.
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Network Design - ECG Global Services has the breadth and depth of knowledge and experience necessary to design and build voice, video, and data networks that meet the needs of US Government agencies. National network service providers turn to our parent company, ECG, for help in designing in implementing new networks, and we draw on that same body of experience.
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Network Analysis - We know what to look for in fine-tuning your network. We go deep in five key areas: Routing and Switching, Security, Network Quality of Service, Scalability, and Reliability.
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Technical Training - Let our VoIP experts train your staff. We offer basic and advanced classes on topics such as BroadWorks, Session Border Controllers, and more, and we can develop custom classes to fit your needs. Our instructors are all members of our technical staff as well, which means that they are experts on the newest technology and best practices.
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User Support - ECG Global Services offers Tier-1 VoIP Support Call Center capabilities at our Georgia office – we can run your user support 24/7/365. We work to understand your network in order to provide customized support for your users. Our trained technicians work closely with our senior network designers.
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Network Security - Our senior network designers have developed sophisticated systems and software to keep your network safe from compromise and fraud. ECG Global Services has been fighting hackers for decades, and we know the tricks.
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Software Development - Our US based software developers are intimately aware of the challenges faced by network designers and troubleshooters, and they have the skills needed to write software that is solutions-base, stable, and secure.
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Other specific capabilities
- International Operations – Offices in the US (Georgia and North Carolina), Central America, and the Mediterranean.
- VoIP Integration - BroadSoft BroadWorks, MetaSwitch/MetaSphere, Taqua T7000 and TaquaWorks, Acme Packet, Covergence, Asterisk, Audiocodes, Kamailio/OpenSER, Cisco IOS/PGW, Foundry, Juniper, Polycom, Aastra, Linksys, Adtran, Solaris, Linux, Windows Server; Custom Software in Java, Perl, PHP, C#, Objective-C, and others.
- VoIP Customer Support - Tier-1 and Tier-2 Troubleshooting and Assistance; Telephone and Email support; Friendly Expertise with 24/7/365 Staff based in the US (Georgia and North Carolina).
- Tier-3 Operations Support - Network Performance Reviews; VoIP Security Analysis; Call Quality, Audio, and Signaling Troubleshooting; Upgrade Testing/Planning.
- Custom Software Development – For complex voice network environments.
- Custom Training Classes - Training classes developed to meet specific requirements and taught by technical staff.
- Proprietary Software – Developed by ECG Global Services: FraudStopper, Attache, BWAuth, ACRES, NGTelsoft.
- Broad Systems Experience – Accedian; Acme Packet; Adtran VoIP; Adva / Movaz; Alcatel-Lucent SONET and Switching; Asterisk; BradSoft; Brocade; Ciena / Lighning Edge; Cisco SONET, IADs, Routing; Infinera; Juniper; Linux / Unix; Metaswitch Subscriber Migration and Translations; Nortel Optera; Overture Networks; Polycom; SONET; SS7 / ISUP designs; TDM including CAS, GR303, MK trunks; Telica; Wireshark / IPTego / Empirix.