User Support

ECG Global Services offers Tier-1 VoIP Support Call Center services at our Georgia office – we can run your user support 24/7/365. We work to understand your network in order to provide customized support for your users. Our trained technicians work closely with our senior network designers.

Trained Troubleshooters – Our Tier-1 staff are accomplished VoIP technicians and router troubleshooters with the experience required to solve problems without the need for escalation.

Customized Support – ECG Global Services works to understand your network and train our staff to be able to provide customized support.

Collaboration within ECG Global Services – Our Tier-1 technicians work closely with our senior network designers and VoIP experts, giving them the support that they need for difficult problems.

Diverse Systems – We support Polycom, Cisco, Linksys, Aastra, switches, routers, TDM links, Ethernet, BroadSoft BroadWorks, Metaswitch, Acme Packet, and many other systems.

Years of Experience – ECG Global Services has been running leading Tier-1 support centers since 1995.

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