ECG Combines BroadSoft BroadWorks Troubleshooting Training with Network Analysis

ECG’s School of VoIP now includes an industry leading customizable class covering BroadWorks Call Processing and Troubleshooting.

BroadSoft Connections 2010, PHOENIX, October 25, 2010

Responding to the need for quality instruction for BroadSoft┬« BroadWorks┬« operations and engineering teams, ECG’s School of VoIP now offers a new course to provide comprehensive training on BroadWorks Call Processing and Troubleshooting. Students enrolled in any School of VoIP class gain new skills working with senior ECG engineers with years of experience in advanced VoIP network design and troubleshooting. These same engineers are also actively providing consulting services to ECG’s clients, so the expertise they bring to the classroom is on the cutting edge of current VoIP technology. ECG has provided BroadWorks network design and implementation since 2002 at dozens of carriers across the US, Canada, and Caribbean.

A carrier enlisting ECG’s School of VoIP to teach the BroadWorks Call Processing and Troubleshooting class can expect a comprehensive package that extends well beyond traditional classroom instruction. ECG’s engineer performs an on-site network evaluation to tailor the class to fit the unique needs and products. ECG’s courses emphasize practical objectives and hands-on lab exercises, so students walk away with skills that can be put into practice immediately. A 275-page course book developed by ECG is also provided to each student.

The BroadWorks Call Processing and Troubleshooting class covers the following topics in depth: Server Interactions; SIP Call Control In Depth; Analyzing Logs including XSLogs; Packet Captures on BroadWorks Servers; Command-Line Diagnostics with the BroadWorks CLI (bwcli) and ttlsql.

ECG adds the Call Processing and Troubleshooting class to the School of VoIP’s already extensive course catalog. These classes cover topics such as: Acme Packet SBC operation customized to your network; Broadworks installation and upgrades; IP Foundations for VoIP Carriers; and Advanced VoIP Engineering and Troubleshooting. For more information on ECG’s School of VoIP visit

About ECG

ECG, founded in 2001, provides innovative Network Design & Operations Services that address the operational and marketplace challenges faced by today’s telecom providers and large enterprises. Our clients include Independent Local Exchange Carriers (ILECs), Competitive Local Exchange Carriers (CLECs), Incumbent carriers, wireless carriers, and Internet service providers. ECG offers Business Services Consulting that includes feasibility studies, interconnection agreements, regulatory reviews, web development, and professional training. We assist our client through every phase of a project from initial design to actual implementation and integration, to ongoing support and troubleshooting. ECG’s School of VoIP provides training by engineers to build skills and comprehension at VoIP Carriers. ECG, Inc. is a privately held company and has been profitable since its inception. For more information, visit

About BroadSoft

BroadSoft provides software that enables fixed-line, mobile and cable service providers to deliver voice and multimedia services over their IP-based networks. The Company’s software, BroadWorks┬«, enables service providers to provide enterprises and consumers with a range of cloud-based, or hosted, IP multimedia communications, such as hosted IP private branch exchanges, video calling, unified communications, collaboration and converged mobile and fixed-line services.


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